Knowledge Management
Find on this page:
• The key to success for success in the twenty-first century: knowledge management
• What is knowledge management?
• Beyond the certification process
The key to success for success in the twenty-first century: knowledge management
The greatest value of companies in the XXI century does not come from physical assets such as buildings, land or machinery. It systematized knowledge about processes, services and products so every day becomes the most important asset.
The success of organizations in a globalized world depends increasingly on:
• Your ability to systematize knowledge.
• Enter into an environment of continuous improvement.
• Competing in a globalized world.
It is not enough:
• Having information and data.
• Be certified processes (eg ISO9000).
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What is knowledge management?
Knowledge management involves the conversion of tacit knowledge (who knows a particular job) in explicit (documented and replicable knowledge) to become a strategic asset of the organization.
Knowledge management involves the proper use of data and information to transform it into knowledge and understanding.
Data and information are all that is known about the processes and responds to questions like what, when, how much?, What time?
Knowledge answers questions beginning with how?, Ie everything that usually only some members of the organization knows and takes it into his head but has been transformed into explicit knowledge.
Understanding answers questions beginning with why? which allows the organization to continuously improve when you understand the processes and actions are taken to correct deficiencies and promote greater efficiency and productivity.
Wisdom involves the proper use of all organizational learning to take strategic decisions over time to ensure the greatest success.
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Beyond the certification process
An organization of the industrial age generally is governed by processes that ideally have been certified (eg. ISO9000). This implies that the organization controls its processes for products and services is always done the same way.
Such organizations are at risk of being stuck with the globalization being overtaken by competition, as there is a continuous improvement strategy which systematizes the learning and constantly learn from mistakes and deviations.
Knowledge management involves:
1. Having a traditional process
2. Control the process (measuring deviations), a certificate is only to process that these deviations are not greater than some value)
3. Analyze the errors and deviations (they are the most valuable source of learning and continuous improvement), understanding why. No matter if the deviation is good or bad, you can learn in both cases.
4. Document how and understand why. This is where tacit knowledge becomes explicit, by understanding how and why a product or service made in better shape than the other.
5. Action, not enough to understand the source of a deviation, we must act accordingly with adjustments to improve the process and training on the new explicit knowledge.
6. Iteration, the new improved process must again undergo the complete cycle.
In Axitia help you learn all about knowledge management, implementing strategies and policies that transform your organization and the revaluation of a new asset, potentially more valuable than all previously existing assets: the knowledge of their specific activity.
An organization with knowledge management can not only sell their products and services that enhance everyday life, you can also sell the knowledge and / or replicate in any other organization in the world.
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Next Steps
• Contact us for support to initiate knowledge management in your organization.
• Learn more about our strategic courses on various topics.
• Learn more about our success stories section of customers.
